Return Policy

 

Refund policy

No return on all Rockford Audio, Oil, Apparel, Engine Parts, Helmets, Gloves and Any Wires or Cable Kits

HOW TO SUBMIT A RETURN REQUEST

1. Sign in to your account:
   1. In the "Email" field, enter your email address, and then click "Continue".
   2. In your email account, open the email sent from our store and copy the six-digit verification code included in the email.
   3. Go back to the online store, and then enter a six-digit verification code.
2. Click "Request return" for the order that you want to submit the return for.
3. If your order has more than one item, then select the items that you want to return.
4. Select a return reason and add a note for the store.
5. Click "Request return".

If your return request is approved and requires shipping, then you receive an email with shipping instructions and a return shipping label. After the product is returned, you receive a refund.

 

 

 

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, uninstalled or unused, and in its original packaging. You’ll also need the receipt or proof of purchase. 

To start a return, you can contact us at info@factory47.com. Please note that returns will need to be sent to the following address: 8825 Calmada Ave, Whittier, CA 90605

If your return is accepted, we’ll send you a return shipping label if we are at fault, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. 

You can always contact us for any return question at info@factory47.com. 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
We do not accept returns for any products branded Rockford Fosgate. Please get in touch if you have questions or concerns about your specific item. 

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. 
If more than 15 business days have passed since we’ve approved your return, please contact us at info@factory47.com.

Harley Davidson OEM Part Finder

Looking for OEM Harley-Davidson parts? Use this helpful link to quickly find the correct factory parts and part numbers for your bike. Click the image below.

Getting a error code after your install.

After your handlebar install you may get an error code. This can be caused due to unplugging your wires and leaving your ignition switch on. The true way to avoid this is to disconnect your battery first. But if you do get this code do not be alarmed, it is very simple to clear. We only recommend doing this after your install. DO NOT DO THIS FOR ANY OTHER CIRCUMSTANCE, IF YOU GET THIS CODE TAKE YOUR BIKE TO HARLEY DAVIDSON.

Here is a video and around 4:20 it shows you how to check and clear your error code.

Warranty

What are Factory 47’s return/exchange requirements? 

If you discover a manufacturing defect, Factory 47 Cycles will replace or repair the item at their discretion and in accordance with local law. Warranty claims must be accompanied by an acceptable proof of purchase. The item MUST be in brand new condition and has never been used, installed or damaged in anyway. The product is only eligible for refund if it was delivered within the last (7) days with a 15% restocking fee. The shipping charges that are incurred with the purchase and return on the product are non-refundable. Factory 47 Cycles is not responsible if the item is damaged during transit, you will need to file the claim with the shipping carrier. Lastly, refunds or exchanges will not be completed until original product is received and inspected with original proof of purchase.  

What is covered under warranty? 

Factory47 Cycles stands behind the quality of their products with a Limited Warranty — their guarantee that every Factory 47 Cycles item is free of manufacturing defects. This warranty is valid for 6 months, beginning on the date of delivery from an authorized Factory 47 Cycles retailer. HOWEVER, Factory 47 is not responsible for any flaws in the finish after installation of bars 

If you discover a manufacturing defect, Factory 47 Cycles will replace or repair the item at their discretion and in accordance with local law. Warranty claims must be accompanied by an acceptable proof of purchase. 

This Limited Warranty does not cover misuse, neglect, accidents or any modification to a Factory 47 Cycles item. Factory 47 Cycles cannot be held responsible for loss, damage or cost resulting from the misuse of their products e.g. (Installation and labor costs). Please note that general wear, including but not limited to the breakdown of powder coat and/or chrome and materials over time, is not considered a material or manufacturing defect. 

***Due to extreme weather conditions the finish on items could potentially be at risk of rusting. E.g. states with a lot of humidity and/or rain or located near beaches, are more likely to rust if not taken care of properly by wiping down item with appropriate products. 

***During installation, if the brake and clutch are not properly lied down, the fluids could potentially leak/drip onto product and also cause paint or chrome to either discolor, chip, or bubble. 

How do I file a warranty claim?  Photographs of the defect are required. Once the photos of the defect are inspected and the warranty claim has been approved, Factory 47 will issue the consumer a discount code to their online store for the corresponding monetary value of the item. The value of the discount code will be equivalent to the MSRP (manufacture suggested retail price). The discount code will only be valid for a single use and will expire one year from the date of issue. All defected products will need to be shipped back to Factory 47 Cycles prior to receiving the code or at least be in transit back to Factory 47 Cycles.  

Can my item be re-finished? 

Yes, if the items durability is not compromised, then Factory 47 Cycles can re-finish the item. Please note that Factory 47 is not responsible for the cost of the re-finish or shipping arrangements unless otherwise noted. 

Here at Factory 47 Cycles all warranty claims are dealt with as promptly as possible. Most claims are completed within 5 business days, however, during peak retail seasons such as ‘riding season’ warranty claims may take an additional 4 – 5 business days. We thank you for your patience. 

*READ BEFORE OPENING AND INSTALLING YOUR PRODUCT. 

Be sure to open the product upon arrival and verify that it is the correct item (including the finish and height). If you are unsure, please contact Factory 47 Cycles immediately for further assistance. Factory 47 Cycles is not responsible for any flaws in the finish after installation. There are NO exceptions. Factory 47 Cycles is not responsible if the wrong part was ordered. 

Which handle to choose for your Road King Special

This article is only for 2017 and newer Road King Specials. We get a lot of customers asking which handlebar they need to use for their Road King Special. The stock handlebar is 1-1/4" but steps down to 1" for the controls. The riser is also 1-1/4". In this case, many people think you can use the Signature bar, but we do not recommend this because the Signature bar was designed to take the Road Glide weighted control clamps on the top. So, in this case, there would be holes that would show on your bar. The only fix for this is to but the Road Glide weighted control clamps which run over $100.

Our solution to this is to use our Malo or Maddogger handlebar so you do not need to change the control clamps. The only issue with this is our bar steps down to 1" but all you have to do is purchase our 1-1/4" adapter for $60 and problem solved. Keep in mind we personally use this adapter on our own bikes and it is very safe. We have listed the items below you need.

Road King Special Bars

How to get a Factory 47 Shield crash bar to fit your Harley.

Factory 47 makes crash bars for:
(CLICK BELOW FOR LINK)

2000-2017 Softails
1997-2019 Baggers

But we do get the occasional request for an older year Bagger, Softail, Dyna or special construction. In this case, we apologize we can not custom make you a bar but all of our crash bars are designed to fit the models we offer and since we do production we just do not have the time to custom make them. We do have a solution that will work with most cases. The first step before we even recommend attempting this is to make sure there is a hole in the top center of the frame to mount the crash bar. Once confirmed you can then attempt it. As shown in the pictures below we always mount the top first make sure it is centered and even on both sides. You can use a tape measure to measure from the floor to the meat hook on each side to make sure it is even. Also, we recommend putting the bike on a center stand to make sure the bike is straight and not leaning to one side. After you can use a cardboard template to measure the shape of the bracket. Next, you need to measure the holes using a marker for accuracy. After you have made your template you can then make the plate, we recommend using at least 1/4" thick and drill to use at least 3/8" bolts. When securing the crash bar to the bracket we also recommend using grade 8 bolts, washers, nylock bolts and Loctite. Keep in mind after doing this the crash bar will be strong but not as strong or safe as mounting one to the original stock locations, this concept will only help you get the desired look.

DOES NOT WORK FOR 2018 AND ABOVE SOFTAILS.

FACTORY 47 VICLA PROJECT: In the right direction.

We are so excited to have the vicla back at the shop for the next step. Here is a video and a few shots of it now. We decided to change the pulley and rotors also to match the rim and add more chrome. We also added a Road king headlight nacelle The next step is to add all the trim, headlight rings, and of course our engine guard.

FACTORY 47 VICLA PROJECT: Shotgun Shocks.

We do not know which step should be first in designing our vicla project but we thought it would be best to start with the funnest step, air bags. Plus with the air bags complete we can get a better idea on the rims we want to go with. In the year 2015 Factory 47 went to Sturgis Black Hills Rally in South Dakota for the 75th anniversary. Along the way we met a great company who showed us the ropes and helped us out there, Shotgun Shocks. We felt a strong bond with them because they believe in the same values as us, great products manufactured in house. After the rally we stood close friends with JD and the crew not to mention they are only down the street from us. So it was a no brainier on deciding which system to use. Shotgun Shocks is famous for there awesome two switch system and has mastered airbags for Harley Davidson Softails. Thanks again to everyone at Shotgun Shocks for the awesome system and great customer service. Project vicla is one step closer. For more details on Shotgun click the link below. We also supplied a video on how the system works.

SHOTGUN SHOCKS

FACTORY 47 VICLA PROJECT: The right bike.

Factory 47 has a reputation for quality made production meat hook handle bars designed to fit any new bagger, Softail or Dyna Harley Davidson. So it would make sense to make our first project build a modern bagger or dyna? We decided to swing in a completely different direction and go back to our roots where it all started for us, a vicla Softail. So now the first step is selecting the right bike. It can be difficult to choose the correct Softail, there is so many years, models, and colors to choose from. We decided on going with a 2003 Harley Davidson Softail Heritage for the simple reason nothing says tradition like 100 year anniversary. Not to mention the awesome black and silver color scheme. Fortunate for us our very own Factory 47 representative Mark has been in the market for a new bike and tracked down the perfect bike, a completely stock unmolested Heritage with the color scheme we want and only 7k miles on it. We took no chances and got the bike last night, congratulations Mark. As you can see by the first picture it came with all the original heritage bags, windshield and stock seat. In the second picture, all of that had to go in the first day. We also added a La Pera Seat for the low down look with comfort. We plan on making some major changes to this bike soon, so keep checking our blog for the latest updates. Don't think we plan to do this whole build to just put our meat hook handle bars on it, the main reason for this build as mentioned before is to return to our roots and tradition, so we plan on designing a whole new set of OG round vicla handle bars and crash bars that we plan on releasing after the build, veterano style.

Any 2015-20 Road Glide can use STOCK CABLES with 16" Signature Handle Bars!

We have big news. We just figured out how to re route stock 2015-17 Road Glide cables to fit 16" Signature handle bars. And they are not to tight nor do they bind when you turn. We will release a full how to install video in the near future. Here is a little video that explains how we did it. We apologize for the sound the fan was on and hit the microphone. You can also use your stock throttle by wire but you will have to extend your wires. The wires are $35 and are plug and play.

Part #24020-1109       9”   Plug-n-Play

CLICK HERE TO BUY

How to use a Malo bar on any 2015-17 Road Glide CVO

This is not a step by step video on how to do your install. The purpose of this video is to show you how to use a Malo bar for your 2015-17 Road Glide CVO using 1" riser clamps. This video is only for CVO's.

CLICK HERE TO VIEW THE MALO BAR
CLICK HERE TO VIEW THE RISER NEEDED FOR THE BAR

How to use you stock cables and wires with 14" or below 2014-18 Street/Electra Glides.

Here is a video we made that shows you step by step how to use your stock cables on any 2014-18 Street/Electra Glide with ABS. We still recommend you go to your local dealership or shop. But you can save a lot of money on the cables wires and labor.

CLICK HERE TO VIEW THE ASSAULT BAR

BX Customs Amazing Street Glide with Factory 47 12" Assault Bars.

Awesome to see BX Customs amazing Street Glide on the new cover of Bagger Magazine Aug. 2017. It has our Assault Bars 12"

Make sure to get a copy! 

ASSAULT HANDLE BARS

CLICK HERE TO VIEW THERE WEBSITE

CLICK HERE TO VIEW BAGGER MAGAZINE

How to use your stock cables and wires on any 2014-18 NON ABS Street/Electra Glide with 12" or 14" Assault Bars.

Recently we discovered that you can use all of your stock cables and wires on any 2014-18 Street/Electra Glide with our 12" or 14" Assault bars. Now this works with or with out ABS but today we had a non abs Street Glide in the shop so we decided to make a little video to show you how to do it. Keep in mind this is not a step by step install video this is just a quick reference. We plan on making the abs version soon. These are 12" bars on this bike but you can use the same steps on a 14" Assault bar. If you have any questions please feel free to email us at factory47cycles@gmail.com

CLICK HERE TO VIEW THE ASSAULT BARS.

Harley Davidson Control Clamps.

Harley Davidson has been  good on using the same control clamps for years. It really doesn't matter what year or model of your bike because they are all universal. That is until they released the 2015 Road Glide and it came out with a longer heavier clamp with a pin on the other side. It is kinda random that they did that. The new design does not look bad and the pin on the other side seems to be a safety feature, not to mention the extra weight is suppose to reduce handle bar vibration. But why only do it to the Road Glide Standard, Special and Ultra? The Road Glide CVO (Custom Vehicle Operations) is the premium Harley Davidson and it has the older style control clamp. It might be due to the fact the controls are chrome on the CVO maybe Harley never chromed the new style clamp so just settled for the older style. Well thankfully it is only a clamp and it honestly takes two minutes to change them. Our Signature handle bar is designed to fit the Standard, Special and Ultra model for the clamp. If you have a CVO please specify when you purchase so we can make sure the handle bar we send you will fit perfectly. Now if you are trying to run one of our handlebars that is not a Signature on your 2015-now Road Glide all you simply have to do is buy the older style clamps which run around $30 (click here for example). You can use the diagrams below to determine which style you have.

Part Number:41700321 & 36700113

After Market Handlebar Grips.

Factory 47 is a leading manufacture for Harley Davidson handle bars. We make sure each handlebar we sell pasts our quality and safety inspection. We designed all of our handlebars to work with stock Harley Davidson hand grips. We have never changed our 1" diameter and have never had a issue when using stock handlebar grips. We do occasionally get a call about after market grips not fitting but this is always due to the aftermarket grip diameter (a straight line passing from side to side through the center of a body or figure, especially a circle or sphere) being to small. So if you happen to have this issue please check your stock Harley Davidson grips on the handle bar. If your aftermarket grip is to small please contact that manufacture. Unfortunately we can not change our diameter and all of our handle bars are made with the same grip specs. Do not mistake this issue for your throttle sticking and not returning to the neutral position, in that case you simply just might have pushed the throttle control to far in and there is friction at the end. In that case just pull the control outward a little bit to give it some space. Thankfully this is a a very little issue and have only seen it happen a couple of times.

Harley Davidson Risers.

Probably one of the hardest parts about manufacturing a handle bar is knowing which riser to make it for. We ask you a lot of questions before you make your initial purchase because we want to make sure we get you the correct handle bar. For years Harley Davidson was always 1" diameter and no matter what handle bar you had it would work. Well times have changed and Harley Davidson now offers quite a few different risers on bikes. We don't know exactly when but we do know it all started with the CVO models when Harley changed the diameter of the handle bar to 1-1/4" for a more beefy look and they decided to spilt the risers for the springers. In 2015 when Harley introduced the re designed Road Glide it was not only 1-1/4" diameter but it had the wire hole facing forward and a pin in the riser. We try our best to make sure our handle bars will fit your bike but there is some cases where we just can not make a one off custom bar to fit your risers regardless if they are Harley Davidson. Factory 47 is a handle bar manufacturing company and we run all of our bars in production so to stop all of our production for one handle bar would shoot up the cost of the bars. But there is a solution if you happen to have a riser that we do not offer a handle bar for, simply change your riser. If we do make you a custom handle bar we charge at least $100 but it is simply just easier to buy a riser that is the standard 1" Harley Davidson diameter not to mention they cost less then $100. Now we understand if you are concerned about safety, we too are riders and always put safety as our top priority. So just make sure they are Harley Davidson brand so you can be sure they have gone through all the safety requirements required by law. Another reason to change your riser is simply just the look, most customers including ourselves who put the Maddogger on the Softail will change to the older style riser because the new riser is way to high and pulled back. Whenever we look for risers a simple solution is Ebay, just search Harley Davidson riser. We really hope this article helps you and trust us after you put a Factory 47 handle bar on your bike the riser is gonna be the last thing someone looks at. In case you need some technical help please use the diagrams below with our techs so they can further assist you.

Hey Joe, where you goin with that Street Glide.

A while back we where introduced to Joe from our friends at Baggers Connextion. Joe has a super clean 2016 Road Glide with our 14" Assault bars, Shield engine guard and Anarchy bag guards. We first shot pictures of Joes bike over a year ago under the LA bridge but since then unfortunately Joe was in an accident. Thankfully Joe and his wife where ok with minor injury's and have since got the Street Glide back on the road. Only now the Street Glide has a few new upgrades and amazing paint job. Joe is also running air bags from our friends at Shotgun Shock and headers from Bassani exhaust. Joe made a little visit today to Factory 47 and we made sure to take advantage of his bike with some updated shots.

Road Glide Riser Pin (2015-2023)

When Factory 47 first designed the Signature handle bar for 2015 Road Glides we noticed three new things about the riser. The first thing was it now was standard for the Road Glide to have 1-1/4" handle bars and riser diameter, second was the hole for the wires on the handle bar and riser where now forward and not facing down. But last we noticed that there is now a pin in the riser. This pin as you know if you are reading this article started to become an issue, for one you can not adjust your handle bars up or down so you are stuck with a standard position. Second we assumed it was a new safety feature so we did not want to pull it out. So we designed our signature handle bar with a slot on the right side of the handle bar. We took advantage of the pin and we used it as a stop so when you are setting up your Signature handle bar if you go to far forward it stops you before you hit the fairing or if you go to far back it stops you before it hits the tank. You wouldn't notice this installing the handle bar until you where all done and turned the bike and hit something. This was a great solution and will always work for the standard or special Road Glides. 95 percent of our orders for Signature handle bars are those models but we do occasionally get an order for a CVO or Ultra Road Glide, and this is where we ran into another issue. We have no explanation why but Harley Davidson decided to put the pin on the other side of the riser for those models, it is the exact same riser only the pin is on the other side. Now a simple solution would have been to put another hole on the other side until we found out what the pin was for. The Road Glide riser pin is not a safety pin as we assumed it is only a pin to speed up production so when they are assembling the Road Glide they always know where to place the stock handle bar. This is why there is no pin in any Road King, Street Glide, Softail, Dyna or Sporster. So if you do have a CVO or Ultra we do apologize for the inconvenience but you will have to pull out the pin. But don't worry it really only takes one minute, just grab some vice grips and pull up. Hopefully this article truly helps you out and we hope you don't think we are just trying to pull a fast one on you, we are riders like yourself and have been in the handle bar manufacturing business for years so we understand to put safety first above all aspects when designing our products.

Definition of a Vicla.

We do occasionally get a call asking us what is a Vicla? And to be honest it is kinda hard to describe but here is our definition of a Vicla. The term Vicla is a slang term for a style of motorcycle. Typically you see a lot of Softails with this style. It is like having a 1964  Chevy Impala and either making it a muscle car or lowrider, as to having a Road King and making it a bagger or Vicla. The traditional style Vicla will have a 21" spoke rim, white walls, long fishtails, chrome accessories, etching, stretched bags and fender, custom leather, high apes or low beach bars and a custom lowrider style paint job. The style originated in California but has now spread across the United States, we even see a large amount of them in other countries such as Japan. Each and every Vicla has its own unique style and flavor but one thing we can guarantee is its always easy to spot one from the crowd and its always a Harley Davidson. Our most popular Vicla handle bars are the Maddogger and Beach Bar. Plus most people who run the meat hook style will want the Shield engine guard and Anarchy bag guard to match. Here is a few links and some resources to help you learn more. If there is any more links you suggest please leave them in the comments below.

Vatos Y Viclas Espinozas Leather Lay it Low Engraver Gallery Lowrider Mag. Cali Stylz Ranflas Y Viclas SickSickSick HN Apparel